Frequently Asked Questions

GENERAL QUESTIONS

We offer three options for payment on our website:

  • Credit card payment by Mastercard, Visa or American Express using our secure e-way server.
  • Paypal.
  • Bank transfer or cheque (select the ‘offline payment’ option).

If you have paid by credit card or Paypal a tax invoice/receipt will be automatically emailed to you at the completion of the registration process.
If you have selected the ‘offline payment’ option a tax invoice will be emailed to you to forward to your accounts department for processing.

Our continuing professional development events meet the quality standard recognised by many relevant professional associations including psychology, social work, counselling, psychotherapy, occupational therapy, mental health nursing, community work and more. We recommend checking with your association for the correct calculation of points for this event.

Yes, you will receive a reminder prior to the event for face-to-face, webcast, and webinar events.

Cancellation Policy And Disclaimer

Refunds less a $50.00 administration fee are given for cancellations received in writing via email or post. Cancellations must be received no later than 10 days prior to your event date. Refunds and transfers are not possible inside 10 days from the event.

Cancellation policy is final and not negotiable. PESI regrets the difficult personal circumstances that prevent people attending including medical conditions, emergencies, severe weather or transport difficulties. PESI is unable to accept responsibility for the failure of the speaker to arrive due to unforeseen circumstances.

Transfer of registrations to another person

Registrations are transferable IN FULL to another person on notification to PESI. Where a delegate can only attend for part of a training, transfer of the remainder of the registration to another person is NOT possible.

Cancellation Of An Event By PD

PESI will contact you within 10 days of the event date on the rare occasion that we need to cancel an event due to low registration numbers. You will be offered the following options:
1. A full refund of your paid registration fee.
2. Transfer of your registration into another equivalent event on our calendar.

Travelling Arrangements

If you are booking travel and accommodation to attend a PESI event we require that you check with our office regarding registration numbers to ensure the event will proceed. PESI undertakes no liability for cancellation of travel and accommodation costs and recommends you take travel insurance when making your travel plans.

Should you (or a family member you will need to care for) be sick on the day of your training, you will need to send a doctor’s certificate to us by email. Once we receive this we will issue you a discount code to reduce the fee of your next training registration by 50%.

This is one of the ways we maintain our high standard. Before joining the PDP team a presenter must apply with their full CV and references. The presenter application is evaluated by our peer review panel and if accepted an interview is arranged. Once a presenter has joined our team each seminar proposal is subject to the same peer evaluation process to ensure the content is current, relevant and truly provides an opportunity for the development and extension of professional knowledge and skills.

Click on the event you wish to attend to register yourself and other group members if you wish. You may register for additional events by clicking on the “add more events” button.

You can call our office during business hours should you require any assistance with this process.

Discounts codes are applicable to our event in Melbourne, Sydney and Brisbane. They cannot be used for live webcast and digital downloads. Entre the code in the ‘Coupon’ field with your payment information and the discount will be calculated when you enter your payment details.

We provide delicious catering for all our events including water, fruit and chocolates all day. Pens, paper and notes are all provided.

Please note as a part of our commitment to the environment and in response to your feedback, we ask that you bring your own cup or bottle for the water we provide in the seminar room. We appreciate your understanding and support of our environmentally responsible efforts. If you have forgotten your water cup or bottle a small supply of disposable cups will be available on the presenter’s desk. We ask that you use and dispose of these responsibly.

Babies and Children

We acknowledge the challenges of arranging childcare on training days and we also acknowledge the needs of training participants who require an environment conducive to learning and development. We ask that you refrain from bringing babies and children into the training room and that you include this information in your decision-making prior to registering for any of our events.

If you are a breastfeeding parent without an alternative option to bringing baby into the training room, you are welcome to bring baby with you. We do respectfully ask that in the event participants indicate they are unreasonably distracted from learning due to baby’s noises, you take baby out of the training room until they are settled and quiet.

You can access your account by clicking the ‘Sign In’ button in the upper right-hand corner of our home page.
If you don’t have an account, click the ‘Sign-Up’ button and enter your details.
Of course, if you need any assistance with your account, please contact us – we’re here to help!

In September of 2021, PDP and PESI came together to create PESI AU Pty Ltd, a new Australian company with a vision to bring the best range of professional development opportunities and resources to our professional community. ABN: 739 702 870 20

We have a 100% satisfaction guarantee. If you are not satisfied, please call us on 1300 887 622

We want you to be happy when you invest in your professional development.

If you are not satisfied, please contact our team so we can quickly address the issue.

We gladly accept returns of books and card decks within a 30 days of purchase for a full refund. Please contact us before sending the package so that your order can be noted. If you no longer have the packing slip from your order, please ask us to email one to you.

Print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.

PESI AU Pty Ltd
Suite 100, 10 Help Street
Chatswood NSW 2067

Contact us by phone 1300 887 622 or email info@pesi.com.au – we’re happy to help!

This is one of the ways we maintain our high standard. Before joining the PDP team, a presenter must apply with their full CV and references. The presenter application is evaluated by our peer review panel and if accepted an interview is arranged. Once a presenter has joined our team each seminar proposal is subject to the same peer evaluation process to ensure the content is current, relevant, and truly provides an opportunity for the development and extension of professional knowledge and skills.

We acknowledge the challenges of arranging childcare on training days and we also acknowledge the needs of training participants who require an environment conducive to learning and development. We ask that you refrain from bringing babies and children into the training room and that you include this information in your decision-making prior to registering for any of our events. We have many convenient online training options to support the needs of parents and families and hope this will help  you meet your professional development and family needs.

Yes, our training programs include a CPD certificate. Your CPD certificate will be issued upon completion of the evaluation (and post-test if you the program was online) located in your online account via the orange ‘CPD Certificate’ button.
Please use the following steps to help you get started:

  • Login to your account and scroll down to your purchase history on the ‘My List’ tab.
  • The orange ‘CPD Certificate’ button will allow you to begin the post-test if required, and evaluation.
  • You can always re-access your certificate at any time through your account.
  • You can access your account by clicking the “Sign In” button in the upper right-hand corner of our home page.

To list a room, make changes to an existing listing or cancel a listing that’s no longer needed/out-of-date, please visit HERE for more information. 

PAYMENT OPTIONS

You can register or order products online (a secure site) or by telephone with a debit/ credit card.

Yes, purchase orders are welcome. You can email a signed purchase order form to us from your organisation.

Yes, your tax invoice will be emailed to you once your payment it processed. You can also find your tax invoices by logging into your account.

Ask your associtaion if they have a member benefits discount arrangement with us.

Students and New Graduate Discount: we’re happy to support students and new graduates by issuing a 20% discount. Please click here  to check your eligibility.

Group Discounts: Please contact our office for information on the best group discount options for your team.

Enter your discount code into the the ‘Discount Code’ coupon at the final checkout and then click apply.

FACE-TO-FACE EVENTS

If for whatever reason, you are unable to attend your face-to-face event on the day, your registration will be transferred into the live interactive webcast of this event with three month’s access to the recording if available. If there is no live webcast component to your event, your registration will be transferred into the digital recording of the same program.

Yes, reminders are emailed two weeks, one week, one day and one hour prior to events.

Registration for our standard events includes continuing professional development hours and certificate by signing in at the event.


A soft copy of all handouts will be available in your account prior to the day, and you can order a print copy with your registration which will be waiting for you on your arrival.


Parking is not included. Please refer to the ‘Venue Information’ tab in the event information for early bird paid parking close to the venue.


You can order lunch during the registration process and include any special dietary needs. All venues are in proximity to cafes and restaurants. You are also welcome to bring your own food. We provide all-day tea, coffee, and water.

Yes, we do. Please contact our office for details relevant to the venue.

You can register right up to the day of the event provided there are seats remaining. We highly recommend pre-registration to make sure there is a seat available and that we can meet your needs on the day. We cannot guarantee admittance if you choose to walk-in on the day without pre-registration.

CPD certificates are distributed to your online account at the conclusion of the face-to-face event provided you have signed in at the registration desk. If you do not sign in we cannot verify your attendance nor issue your certificate.

Yes, we allow substitutions at any time before the event start date. Please provide the substitute’s name, profession, email address, contact phone number, and address in advance of the event.

Please register early, and then contact us on 1300 887 622 or at info@pesi.com.au to notify us of your registration and needs. Please do this as soon as possible. All the venues we use are wheelchair accessible.

You may want to bring a note pad or tablet for note taking. We strongly recommend layered clothing because meeting room temperatures may vary. You may be asked to bring special items to certain programmes.
We also ask that you consider the environment and bring your keep-cup and drink bottle.  

No. The event is the property of PDP & PESI AU. We often offer the recording to attendees at a discounted price.

Please email us at info@pesi.com.au. We would be happy to relay a message to the speaker.

If you pre-registered for an event, you will be able to log into your account after the event to complete the evaluation for the event. Once the evaluation has been completed, your CPD certificate will be available for you to download, print or email to yourself from your account.

ONLINE PROGRAMS

We have two types of online courses:

  1. Pre-recorded ‘go-at-your-own’ pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test/s for the programme. The post-test/s may be accessed by signing into your account. After you successfully complete the post-test online, you will able to download or email your CPD certificate immediately.
  2. Live, online courses via Zoom and our live, interactive webcast platform. Although there are set times for these courses, you may be able to view the recordings and retrieve your CPD certificate; access to these recordings depends on the event. Please refer to the individual sales page for more details.

Please login to your account. Your purchases will be accessible from your “My Account” page. 

You can access a post-test by logging into your account. On your “My Account” page, click the orange ‘Certificate’ button under the test that you wish to complete.

To access the course materials, login to your account. You may access the materials by clicking the blue ‘Handouts’ button. For live events, the handouts and materials are usually not available until the day before to the event.

For live webcasts and digital recordings, please login to your account and complete the test.

For online courses, your payment for the online course includes the post-test/s for the programme.  The post-test/s may be accessed by signing into your account, clicking the green “Launch Online Course” button, and clicking the orange ‘CPD Tests’ or ‘CPD Certificate’ tab. After you successfully complete the post-test online, you will be able to download or email your CPD certificate immediately.

No. Purchases are for individuals only.

CPD HOURS AND POINTS

CPD hours can be found on each programs page in the ‘Registration Details’ tab. A CPD Certificate will only be issued if you have complied with and completed all required procedures.

CPD Certificates are distributed at the conclusion of the live event into your online account for those who pre-register and are in full attendance.

Yes. CPD Certificates will be issued upon successful completion of the programme’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

For online events, CPD certificates are available for you to download, print, or email to yourself upon completion of your evaluation and verification that you have signed into the event at the venue.

If you have an unanswered question, please send it to us. We'll be very happy to help you!