Privacy Notice

Last modified: 09 February 2026

Introduction

PESI AU Pty Ltd. trading as PESI AU (“PESI”, “we,” “our”, or “us”) respects your privacy. We are committed to protecting it through our compliance with this privacy notice and laws such as the Privacy Act 1988 (Cth) (the “Privacy Act”), to the extent applicable.

This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit our websites, including https://www.pesi.com.au/ and its respective subdomains not covered by another privacy notice (each, a “Website”), install and use our mobile or desktop applications that you download from an authorised distribution site, such as the Apple App Store® or the Google Play Store® (each, an “Application”), and/or register for or attend one of our events (each, an “Event” and collectively with the Websites and Applications, the “PESI Services”) and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information.

This policy applies to information we collect:

• on our Websites;
• when you register for or attend an Event;
• on or through our Applications;
• in email, text, and other electronic messages between you and PESI through any medium;
• when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy;
• when you interact with us through a third-party referral program;
• any other information we may collect about you offline when you use the PESI Services.

It does not apply to information collected by:

us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us; or

any third party, or our affiliates and subsidiaries, including through any application or content (including advertising) that may link to or be accessible from the Websites or Applications.

Unless otherwise defined in this Privacy Notice, any terms defined in the Privacy Act have the same meaning when used in this Privacy Notice.

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the PESI Services. By accessing or using the PESI Services, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of the PESI Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.

Children Under the Age of 18

The PESI Services are not intended for children under 18 years of age. No one under age 18 may provide any information on or through the PESI Services. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on or through the PESI Services or on or through any of their respective features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 18, please contact us at the contact information listed below.

Information We Collect About You and How We Collect It

Throughout this Privacy Notice, the term “Personal Information” means any information about an identified individual, or an individual who is reasonably identifiable. However, Personal Information does not include any deidentified, aggregated, or anonymized information.

Generally

We collect Personal Information from various sources, including:

• directly from you when you provide it to us or to a third-party on our behalf;
• automatically as you navigate through or otherwise use the PESI Services;
• information that we create about you as you use the PESI Services;
• when you participate in our referral program(s); and
• from third parties, for example, our business partners.

If you do not provide to us the Personal Information identified below, our ability to provide our services to you may be limited or impaired.

Information You Provide to Us

We collect the following types of Personal Information directly from you when you access or use the PESI Services or provide it to a third party service provider operating on our behalf: real name, alias, gender, language, postal address, passport photographs, dietary accommodations, health accommodations, unique information relating to personal travel, emergency contacts, and release of liability forms, unique personal identifier, email address, telephone number, title, and any other identifier by which you may be contacted online or offline, title, and professional, license, and certification information. Our payment processor directly collects your credit or debit card number or other financial information when you make a purchase on our Websites or through our Applications, but we only receive tokenized versions of this information that cannot be used by third parties to make other purchases and are only used for recordkeeping purposes and to process subscriptions/refunds if necessary. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us. Further, if you participate in a referral program, we collect information about referrals you make or receive, including, for example, referral link identifiers, information about referrer and referee relationships, referral status, reward eligibility, and related program activity.

The Personal Information we collect on or through our PESI Services includes:

• information that you provide by filling in forms on our PESI Services. This includes information provided at the time of registering to use the PESI Services or making a purchase on or through the PESI Services, including, for example, your specialty area and details of any association of which you are a member. We may also ask you for information when you enter a sweepstakes, contest, or promotion sponsored by us, and when you report a problem with the PESI Services;
• if you contact us, records and copies of your correspondence (including email addresses);
• your marketing preferences, subscription status, opt-in/opt-out records, communication history, email engagement data, and campaign identifiers;
• inferred interests/preferences based on your interactions with our Websites, emails, and products or services;
• your responses to surveys that we might ask you to complete for research purposes;
• details of transactions you carry out through the PESI Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the PESI Services; and
• your search queries on the Websites or Applications.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the PESI Services or transmitted to other users of the PESI Services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the PESI Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorised persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Websites or Applications, we may use automatic data collection technologies to collect certain Personal Information about your interaction with our Websites or Applications, including information about your equipment, browsing actions, and patterns. This includes:

• details of your visits to, and use of, the Websites or Applications, including browsing history, search history, traffic data, location data, logs, referring/exit pages, date and time of your visit to our Websites or use of the Applications, error information, clickstream data, and other communication data and the resources that you access, use, or otherwise interact with on or through the Websites or Applications;
• your apparent general physical location based on your IP address and other similar network information, which may identify your location to a general region, such as country, state, city/town, but not provide specific, precise location; and
• Information about your computing device and internet connection, i.e., your IP address, operating system, device make and model, and browser type.

The information we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the PESI Services and to deliver a better and more personalized service by enabling us to:

• estimate our audience size and usage patterns;
• store information about your preferences;
• provide you with targeted advertising, which is based on your activities on the PESI Services and other online activities;
• record your activities on our Websites and Applications for analytics and debugging purposes;
• customise the PESI Services according to your individual interests;
• speed up your searches;
• recognise you when you return to our Websites or Applications; and
• operate referral programs, including, for example, attributing referrals, preventing fraud or abuse, and evaluating referral program performance.

The technologies we use for the automatic data collection described above may include:

• Cookies (or browser cookies). A cookie is a small file stored on your computer. When required by applicable law, we only place non-essential cookies on your device with your consent. You may withdraw or change your consent at any time by clicking the “cookies” link at the bottom of our Websites or in our Applications. When permitted by applicable law, our system will place cookies when you direct your browser to our Websites or otherwise use our Applications, unless you have adjusted your browser or mobile operating system setting so that it will refuse cookies. Our Websites and Applications may use both session cookies and persistent cookies:
  • Session Cookies. Each time you access the Websites or the Applications, a session cookie (or similar technology) containing an encrypted, unique identifier is placed on your device. These session cookies allow us to uniquely identify you when you use the Websites and Applications and allow us to maintain your login session and allow us to maintain your shopping cart and process your transactions. Session cookies are required to use the Websites and Applications and are removed when you log out or close your browser window to the Websites or close the Applications.
  • Persistent Cookies. Subject to your settings, persistent cookies that may contain a unique identifier may be placed on your device when you access the Websites or Applications. These cookies are used to track aggregate and statistical information about user activity, maintain your preferences, and provide you with targeted or behavioural advertising based on your activities on the Websites or Applications. The amount of time these cookies remain on your device may vary, depending on the cookie.You can set your browser or mobile operating system to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Websites or Applications. You can find more information about cookies at https://www.allaboutcookies.org and https://youronlinechoices.eu. More information about our use of specific cookies and how long they remain on your device can be found by clicking the “cookies” link on the Websites or in the Applications and reviewing the specific cookies listed under each category of cookies.
• Web Beacons. Pages of our Websites, screens of our Applications, and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit PESI, for example, to count users who have visited those pages or screens or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Website or Application Interaction and Performance Monitoring Tools. Our Websites and Applications may also use interaction and/or performance monitoring tools (sometimes called tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser or on your device to help us collect data about your use of and interactions with the pages and content on our Websites and/or Applications. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take on our Websites or Applications, and information automatically transmitted from your web browser to our Websites or about your use of the Applications such as information about your operating system, computer hardware, and browser preferences. For example, we may use Google Analytics on our website (for more information, see Google’s explanation at “How Google uses information from sites or apps that use our services”) or Microsoft tools (which may use collected data for advertising; for more information, see Microsoft’s Privacy Statement). Please see our Cookie Notice for more information on how to manage these technologies.

Third-Party Use of Cookies and Other Tracking Technologies

Some content, tools, applications, and/or cookies and other technologies, on the Websites or Applications are provided by third-parties, including advertisers, ad networks and servers, content providers, analytics providers, social media companies, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites or Applications. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. You can control the use of these technologies at any time by clicking the “cookies” link at the bottom of our Websites.

When these technologies are used, we do not control these third parties’ tracking technologies or how they may use the data they collect. For information about how you can opt out of receiving targeted advertising, see Choices About How We Use and Disclose Your Information.

By continuing to allow us to use any of the above described technologies, you hereby consent to our recording your mouse movements, keystrokes, navigation pathways, use and communications you may have with our Websites or Applications (including information related to your access to any audio-visual materials available on or through the Website or Applications), and other actions that you take on or through the Website and our disclosure of such information to third-party providers of such tools.

Information We Create About You

We may also create certain information about you. When we associate this information with other Personal Information about you, we consider this information to be Personal Information. This information includes: unique identifiers, and records of products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Information We Collect from Third Parties

We may collect Personal Information from third parties. When we associate this information with other Personal Information about you, we consider this information to be Personal Information. This information includes: name, postal address, email address, telephone number, and title.

Automated Decision Making

PESI does not use your Personal Information with any automated decision making process, including profiling, which may produce a legal effect concerning you or similarly significantly affect you.

How We Use Your Information

We process your Personal Information for the following purposes:

• to provide and personalize the PESI Services and its content to you;
• to provide you with information, products, or services that you request from us;
• to communicate with you regarding the specific Event for which you registered, for our internal reporting purposes relating to the Event, and as necessary for the management and organisation of the specific Event for which you registered;
• to support, develop, troubleshoot, and debug the PESI Services;
• to create, maintain, customise, and secure your account with us;
• to process your requests, purchases, transactions, and payments and prevent transactional fraud;
• to provide you with notices about your account, including expiration and renewal notices;
• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• in the context of referral programs, to allow individuals to refer others to PESI, to administer referral rewards and incentives (where offered), and to track referral activity and program performance;
• to personalize your PESI Services experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through the PESI Services, third-party sites, direct mail, and via email or text message (with your consent, where required by law);
• to help maintain the safety, security, and integrity of the PESI Services, products and services, databases and other technology assets, and business;
• for internal testing, research, analysis, and product development, including to develop and improve our Website, and to develop, improve, or demonstrate our products and services;
• detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• debugging to identify and repair errors that impair existing intended functionality;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to send you marketing communications about our products, services, events, and promotions, and to tailor marketing based on your interests and interactions with us;
• for accreditation and regulatory compliance purposes;
• to notify you about changes to the PESI Services or any products or services we offer or provide through them;
• in any other way we may describe when you provide the information;
• to fulfill any other purpose for which we have collected it; and
• for any other purpose with your consent.

We may further deidentify, anonymize or aggregate your Personal Information in accordance with applicable law such that it can no longer reasonably be used to identify you and use it without restriction.

We may also use your Personal Information to contact you about our own and third parties’ goods and services that may be of interest to you (with your consent, where necessary under applicable law). If you do not want us to use your Personal Information in this way, you can contact us through the contact information below. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Personal Information

We may disclose Personal Information that we collect or you provide as described in this Privacy Notice:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business. These entities provide IT and infrastructure support services, payment processing services, customer support platform and chat services, and other similar services we use to run our business. Our payment processors’ privacy policies may be found at http://stripe.com/us/privacy and https://www.paypal.com/us/webapps/mpp/ua/privacy-full;
• to co-organizers of an Event as reasonably necessary for the management and organisation of the Event for which you registered;
• to contractors and service providers providing services for the Event you are attending. In particular, we may share your information (including dietary requirements and disability information) with venues and catering service providers, to ensure appropriate accommodations.
• to Event sponsors and partners, if we are legally permitted or have your consent or another legal basis to do so;
• to other attendees of an Event, but in limited situations and only if we are legally permitted to do so or have your consent or another legal basis to do so;
• to referral marketing and program administration providers to help us operate referral programs, track referral activity, and administer incentives;
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of PESI’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by PESI about the users of our PESI Services is among the assets transferred;
• to marketing and communications providers that help us send communications, manage suppression lists, personalize content, and measure campaign performance;
• to third parties to market their products or services to you if you have not opted out of these disclosures (or if you have consented, where required). For more information, see Choices About How We Use and Disclose Your Information;
• to third-party cookie and other tracking technology providers for the purpose of providing analytics (including information about your access and viewing of streaming content provided by us, when applicable) and advertising services to us;
• to our third-party Consent Management Platform for the purpose of handling data subject access requests and user authentication and identity verification;
• to fulfill the purpose for which you provide it.
• for any other purpose disclosed by us when you provide the information; and
• with your consent.

We may also disclose your Personal Information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Use and other terms and conditions and agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of PESI, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In order to provide the PESI Services to you, we may send and store your Personal Information outside of Australia, including to the United States, which may not or does not provide an equivalent level of protection for your Personal Information. Your information may be processed and stored in the United States and United States federal, state, and local governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States.

Data Retention Periods

PESI will retain your Personal Information for as long as needed for the purpose we collected it and any other permitted linked purpose and in accordance with our data retention policies.

For example, we will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We retain and use your Personal Information as required to meet legal obligations, resolve disputes, and enforce our agreements and policies. If we use your data for multiple purposes, we keep it until the purpose with the longest retention period expires, discontinuing use for shorter periods. Our retention periods align with our business needs and industry standards.

Offline Collection, Use, and Disclosure of Information

The majority of information that we collect is obtained through our Websites and Applications. We also may collect information offline, where we also try to protect the privacy of your Personal Information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the Personal Information we need in order to place the order or to answer the question. There are other ways we could learn of Personal Information offline, and this Privacy Notice does not discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information we have collected about you. We have created mechanisms to provide you with control over your Personal Information:

• Tracking Technologies and Targeted and Behavioural Advertising. We may use certain tracking technologies, including cookies, to display advertising to you based on your activities of our Websites and Applications and other online activities. These technologies may also record your activities on our Websites, Applications, and your other online activities on the PESI Services, and such recordings may be disclosed and processed by third-parties who provide such technologies. These functions help us understand our users and the use of the PESI Services. You may disable these technologies through our cookie consent manager, which you may access by clicking the “Cookies” link on the bottom of any page of our Websites or in the Applications and disabling our use of analytics or advertising cookies and similar technologies. You may also set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent, however, if you disable or refuse cookies in this manner, please note that some parts of our Websites or Applications may not be accessible or function properly. If you do not disable these technologies, you hereby consent to our use of your Personal Information and our recording and disclosure to third-party cookie providers of your activities on our Websites and Applications in this way.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out. You may do so at any time by sending us an email stating your request through the contact information below.
• Marketing Communications and Promotional Offers from PESI. If you do not want us to use your contact information to promote our own or third parties’ products and services, you can opt-out by sending us your request at the contact information below. If we have sent you a marketing email, you may click the unsubscribe link in the body of that email to be omitted from future email distributions. This opt-out does not apply to information provided to PESI as a result of a product purchase, warranty registration, product service experience, or other transactions. Even if you opt out of marketing communications, we may still send you non-marketing messages including, for example, transactional confirmations, service announcements, and account notices.

However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info).

Data Protection Rights

If you live in Australia, you have the following rights set out below.

• Access and Correction. You have the right to access and seek correction of your Personal Information held by us. Under some circumstances, we may deny your access request. In that event, we will respond to you with the reason for the denial.
• Complaints. You have the right to complain about your privacy rights. If you have such a complaint, please contact us using the Contact Information below.
• How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods listed under Contact Information below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access your Personal Information, you may be charged a fee subject to a maximum set by applicable law.

Verification

Before we fulfill your request to access or correct your Personal Information (or any other privacy-related request we receive), we may ask you to provide information that matches the details we already have on file. This could include confirming your name, email address, or other account details. We do this to ensure that only you can access or modify your Personal Information.

Jurisdiction Specific Privacy Rights

The law in some jurisdictions may provide you with additional rights regarding our use of Personal Information. To learn more about any additional rights that may be applicable to you as a resident of one of these jurisdictions, please see the privacy addendum for your jurisdiction that is attached to this Privacy Notice.

Your GDPR (EU, Switzerland, and UK) Privacy Rights

If you are a resident of the European Economic Area, Switzerland, or the United Kingdom, you have the additional rights described in our GDPR Privacy Addendum.

 

Data Security and Storage

Personal Information is stored by us and other third-party storage providers in electronic copy onsite and offsite, in hard drives and in data warehouses.

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorised access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the PESI Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented measures to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the PESI Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on or through the PESI Services.

Changes to Our Privacy Notice

We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page with a notice that the Privacy Notice has been updated on the Websites’ or Applications’ home page/screen. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the Websites’ and Applications’ home page/screen. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and/or Applications and this Privacy Notice to check for any changes.

Your continued use of our PESI Services following the posting of changes constitutes your acceptance to such changes.

Contact Information

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Information described in this Privacy Notice, wish to exercise any of your privacy rights, have any requests related to your Personal Information pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through the “Contact” page on our Websites or in our Applications.

To Contact PESI:

PESI AU
PO Box 161
Chatswood, NSW, 2057
Australia
dataprotectionteam@pesi.com